Refund policy
Last updated: 28/04/2026
At RW Essentials, we aim to ensure customer satisfaction. Please read our return and refund policy carefully.
1. Return Policy (7 Days)
We offer a 7-day return policy from the date of delivery.
To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Must include original packaging and tags
- Proof of purchase (receipt/order ID) is required
2. How to Request a Return
To initiate a return, contact us at:
Provide:
- Order ID
- Reason for return
- Product images (if damaged/incorrect)
Returns sent without prior approval will not be accepted.
3. Damaged or Wrong Items
If you receive:
- A damaged product
- Wrong item
Contact us within 48 hours of delivery with clear images.
We will arrange a replacement or refund accordingly.
4. Non-Returnable Items
We do not accept returns for:
- Sale or discounted items
- Gift cards
- Used or damaged items (not reported within 48 hours)
5. Exchanges
We currently do not offer direct exchanges.
If you want a different product, return the item (if eligible) and place a new order.
6. Refunds
Once we receive and inspect your return:
- You will be notified of approval/rejection
- If approved, refund will be processed within 7–10 business days
Refund method:
- COD orders → Bank transfer / JazzCash / EasyPaisa
- Online payments → Original payment method
7. Return Shipping
- Customers may be responsible for return shipping charges
- Shipping charges are non-refundable
8. Contact Us
For any return or refund queries: